That’s the ticket

Merlin Entertainments – Building a presence through a continued focus on search traffic

230% more users on the ticket pages & 20% revenue increase

Challenge

Merlin Entertainments Group manage high profile attractions worldwide including London Eye and Madame Tussauds.

In 2011, Deepend built four new websites for Merlin’s iconic attractions which included Sydney Aquarium & Sydney Tower Eye. The underlying challenge was to increase online revenue through an initial redesign of the 4 attraction sites, management of various digital properties and ongoing optimisation of the sites.

Response

Our initial response was to redesign the 4 sites and encourage users to buy rather than ‘browse’ – a symptom of the old sites.

Once the new sites had launched we then focussed on a series of incremental projects to increase revenue. Our method was to gain insight through a test and learn approach and then apply lessons learned across the other sites. This included A/B testing features such as video and interactive tools to identify which medium best communicated each venues offering. We then ran a series of multivariate tests to understand the optimal combination of copy, image and CTA to use when promoting prices and offers within promo tiles.

Result

The immediate effect of the site redesigns delivered 230% more users to the ticket pages, this change in behaviour drove an increase of $15k in revenue per month. Further optimisation projects achieved through our test and learn approach drove an incremental $21k in revenue per month. Collectively within the first 6 months of redesign and optimisation revenue had increased by 20% per month compared to the pre re-design figure.

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